Xero reminders: quick to set up, simple by design
Xero sends automatic reminders on a schedule you set, with your own wording. Like every built-in tool, it stops on payment — not on a conversation.
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Setup
In invoice settings, enable reminders and choose the days relative to the due date.
Add your own text; the default is generic and easy to ignore.
What the client sees
An email from your organisation with the invoice summary and a link to view or pay.
No history of previous reminders in the same message — that lives in Xero.
Limits worth knowing
No branching: the same schedule for a reliable client and a chronic late payer.
A reply does not stop the next reminder; someone has to intervene.
When to move on
If more than a handful of invoices are late every month, a dedicated reminder tool with stop-on-reply pays for itself.
Frequently asked
Can reminders be different per customer?
Xero's built-in schedule is largely global; per-customer logic needs an add-on.
Do reminders go out on weekends?
Check the schedule settings — sending on a Sunday rarely helps.
Read next
DueBuddy — invoices and reminders, without the enterprise contract